- How to make room or service reservation (book room or service) with EYE VISTA Hotel Service?
- How to apply for visa support documents (visa to Russia) with EYE VISTA Hotel Service? Are there any restrictions?
- Can one pay directly to the hotel reception desk upon arrival if the reservation effected with EYE VISTA Hotel Service?
- What is advantage if one books hotel reservation in EYE VISTA Hotel Service?
- How soon one can receive the booking (reservation) reference (confirmation number) after applying to EYE VISTA Hotel Service?
- What is the best time prior to arrival date to make a hotel reservation?
- What is the best hotel?
- Travellers' advice or how secure is ones stay in Russia?
|Question||How to make room or service reservation (book room or service) with EYE VISTA Hotel Service?|
|Answer||Please, send the written request for a hotel booking (hotel reservation). There should be information about hotel name, your name, citizenship, dates if check-in and check-out, room type, extra services, etc. You are welcome to fill a reservation form at our web site or download the form and later send or by Fax or give all necessary information by telephone, then fill a reservation request and send it by fax. Please note that we do not accept oral requests and do not provide hotel reservation or other services without receiving payment in advance. |
|Question||How to apply for visa support documents (visa to Russia) with EYE VISTA Hotel Service? Are there any restrictions?|
|Answer||To obtain the Russian tourist visa, you need a tourist invitation. The tourist invitation comprises a tourist voucher and a reservation confirmation. These documents can be issued by EYE VISTA Hotel Service. EYE VISTA Travel is registered as a tourist company in Russia and we have a registration in the Russian Ministry of Foreign Affairs (MFA) and in the Russian Ministry of Internal Affairs as well as a reference number in MFA. All these data are stated on the invitation. |
Please, send to us the visa support application form. You are welcome to visit visa section of our web site to get the necessary information and fill an application form (at our web site) or download the form and later send or by Fax or get all necessary information by telephone, fill an application form and send it by fax.
Please, note that we do not arrange visa support documents for the citizens of migration dangerous countries and we do control all applicants using EYE VISTA Hotel Service visa during their stay in Russia.
|Question||Can one pay directly to the hotel reception desk upon arrival if the reservation effected with EYE VISTA Hotel Service?|
|Answer||You are welcome to pay directly to our representative located in Hotels of Moscow and St. Petersburg. The reception desk of the hotel will not accept your direct payment because your stay is already paid by our company.
Hotels where you can pay to our offices:
Izmailovo Vega Hotel, Moscow - office 402.
Izmailovo Gamma-Delart Hotel, Moscow - office 615.
Salyut Hotel, Moscow - office 214.
Oktiabraskaya Hotel, St. Petersburg - office 219.
Pribaltiiskaya Hotel, St. Petersburg - hotel reception desk.
In other hotels, unfortunately, No. We will ask you to make a pre-payment (payment in advance) before the date of your check-in. The reason is that EYE VISTA Hotel Service also effects payment in advance to the hotels of Moscow and St. Petersburg and we have to be sure that our money would not be lost (our loss would be covered by clients fund) in case of the clients non arrival to the hotel at the stipulated date.
|Question||What is advantage if one books hotel reservation in EYE VISTA Hotel Service?|
|Answer||Our offices are located at the hotels of Moscow and St. Petersburg and our officials do know the updated information about room availability for the certain dates. If a client insists on the direct contact with the hotel administration we supply him or her with the direct phones. But usually we receive a call from the same client once again afterwards. |
It is not our rule to say No for a client. We accept all applications very attentively. If there are no rooms available at the desired hotel we offer an alternative so the client does not need to call other hotels himself.
Our officials can give information about hotel location, transport routes, services available at different hotels, actual quality and equipment of hotel rooms, explain the difference between room types, etc.
You are welcome to book different services including visas to Russia, hotel accommodation in Moscow and St. Petersburg hotels, meals, meetings and see-offs at airports and rail terminals, city transport, guided tours, services of guides and interpreters, guided tours and excursions, etc.. You can give our fax number to your colleagues and we can pass the received faxes to your room, etc.
We offer you very competitive prices for our services and accommodation.
|Question||How soon one can receive the booking (reservation) reference (confirmation number) after applying to EYE VISTA Hotel Service?|
|Answer||Usually we send the reservation reference to the client in one hour time after receiving an official confirmation for the requested booking from the hotel. If you in a hurry, please, inform us and we will do our best to confirm your reservation ASAP. |
Our officials will pass your request to hotel reservation department immediately. The time of processing of your order mostly depends on room availability for the certain date, how busy is hotel reservation department, if there stop sales, waiting list, etc.
We confirm reservation within the following period of time in:
IZMAILOVO, SALYUT, TOURIST, PRESIDENT-HOTEL within 10-20 minutes, for busy dates within one or twenty four hours.
ROSSIA, COSMOS, UKRAINA, MOSCOW (St. Petersburg), OKTIABRSKAYA (St. Petersburg), PRIBALTISKAYA (St. Petersburg) within one - two hours, for busy dates within twenty four or more hours.
If we are not able to confirm your reservation soon we inform you about expected time of getting of the confirmation from the hotel or give you the actual status of your order (accepted by hotel reservation department and we are waiting for a result, put on a waiting list, stop sale, no room type available and we can confirm other room type, etc).
In other hotels within 24 hours or more.
|Question||What is the best time prior to arrival date to make a hotel reservation?|
|Answer||There is no time restriction but we suggest you to do it as early as possible when you fix the date of check-in and check-out. When you do it early you will have more chances to get the desired room type but not one available for the moment. Making early reservation you have enough time to make correction or cancel reservation without any penalty 36 hours before. You can try to get a room directly at the hotel reception desk upon arrival but who knows if there would be any room available. You are welcome to do it if you a risky person. |
|Question||What is the best hotel?|
|Answer||The best hotel is the hotel which fits your needs by location, cost, room and service quality, etc. Please, take into consideration that Moscow and St. Petersburg three star hotels offer for its clients renovated (upgraded) rooms with new furniture, bath equipment, Internet access, etc. These room types are very close to four star hotels standards but are offered by reasonable price. The hotel infrastructure includes all necessary services for a comfort stay and work. |
Our officials always give to our clients the updated information about Moscow and St. Petersburg hotels and invite you to choose.
|Question||Travellers' advice or how secure is ones stay in Russia?|
|Answer||1. VISAS |
Do not attempt to enter Russia before the entry date printed on your visa. Do not leave Russia after the visa has expired. Be sure to register your visa within 72 hours of entering the Russian Federation. Lost/expired visas can be replaced, but it is a lengthy and complex procedure and heavy fines can be levied. You will NOT be allowed to leave Russia without a visa.
2. PERSONAL SAFETY
Be vigilant at all times. Dress down and dont draw unnecessary attention to yourself. Keep expensive items of jewellery, cameras, watches etc out of sight. Take special care on trains, at train stations and on public transport, where theft is common. Do keep a separate record of your passport details and of the visa. Do keep your valuables - cash, credit cards, passport, visa and travel documents - in a safe place. If valuables are stolen inform the militia (police) and obtain a report.
Do bring enough funds with you for your stay and onward/return journeys. Bank transfers are possible but take time. Cash is best taken as US Dollars it is best to take new, clean notes. Travellers Cheques can be difficult to change. Credit cards tend to be accepted only in large hotels and supermarkets, and in large cities only. You can withdraw currency from most ATMs in Moscow and other major cities with a credit card and some UK/EU-issued debit cards.
Money should only be exchanged at banks or recognised kiosks. It is illegal to buy currency from street traders, and you are more likely to be conned.
4. THE LAW
Drinking ANY amount of alcohol and driving is illegal. Penalties are severe for carrying or using illegal drugs of any kind in however small quantities.
Police often check documents. Keep your passport and visa with you at all times for routine checks.
If you commit an offence, you must expect to face the consequences. If you are charged with a serious offence, insist on the British Consulate being informed.
5. MEDICAL MATTERS AND INSURANCE
You should have appropriate medical insurance to cover your entire stay in the case of an emergency. Many non-prescription medicines are widely available in major cities, but you should take any essential medication with you. Remember, some medicines available over the counter in the UK may be controlled in Russia.
Dont leave home without travel insurance. Ensure that you are fully covered not only for medical treatment/local hospitalisation and medical evacuation but also unexpected expenses such as costs incurred from overbooked flights. It is not unknown for travellers to spend some days waiting for onward flights.
Drinking water in some areas can be unsafe. Use only bottled water or boil tap water before drinking.
HIV/AIDS also exists in Russia, as do many other nasty STDs. Do not have unprotected sex.
6. NO-GO AREAS
The Foreign and Commonwealth Office strongly advise against travelling to the following areas:
The Chechen Republic, Ingushetia, Dagestan, North Ossetia, Eastern and southern parts of the Stavropol Krai (especially where it borders Chechnya)